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Helplines

Oklahoma Allocates $3 Million to 211 Hotline for Critical Services

“Oklahoma is providing $3 million in state funding to the 211 hotline, ensuring consistent support for the service that connects residents to essential resources. The hotline operates 24/7, offering assistance by phone, text or online chat for necessities such as housing, utility assistance, substance abuse support, mental health services and transportation. “Good morning, thank you

A group of kids with their heads together shot from below.
Family Engagement, Helplines

Families Sometimes Need Extra Support — and Asking for Help Shouldn’t Feel Scary

“In Santa Cruz County, there’s a new approach that prioritizes community support to help families, led by the Child, Youth & Family Well-Being Partnership.  The Child Youth & Family Well-Being Partnership brings together County agencies and nonprofits to provide coordinated mental health, social and family support services with a focus on preventing crises, supporting education and

United Way of Greater Cleveland building
Helplines

Ohio Community Groups Lead 211 Hotline Expansion Statewide

“Around 800,000 people across the state dialed Ohio’s non-emergency hotline 211 last year, according to data collected by nonprofit United Way. Now, even more people will soon have access to the hotline’s resources. Maryam Kiefer is the senior director of public policy at the United Way of Greater Cleveland, which is one of 13 regional hubs

Pikes Peak region Colorado
Family Engagement, Hotlines

Pikes Peak Region Sees Highest Hotline Calls as Colorado Expands Support to Prevent Child Abuse

“Colorado is refocusing efforts on child abuse prevention this Child Abuse Prevention Month, shifting from solely responding to incidents to proactive support for families. This change comes after new data revealed nearly 6,000 children in the state were victims of abuse or neglect last year. The Pikes Peak region, in particular, recorded more than 18,000 calls

A paper cut-out of a family against a blue sky with clouds.
Family Engagement, Mandated Reporting

When Protection Becomes Punishment

What mandated reporter training misses about racism and family safety. “I’ll never forget being called to do a psychiatric consult on a preschooler hospitalized for a serious heart condition. His parents had been labeled “noncompliant” and “difficult.” “They’re refusing surgery,” the resident calling in the consult said. “My attending said we might have to call Child Protective

KENS5 newsroom reporters
Child Protective Services, Hotlines

New Statewide Hotline Offers Legal Help to Texas Families Facing CPS Investigations

“A new statewide program is offering free legal guidance and crisis support to Texas families when Child Protective Services begins an investigation. A new statewide resource aims to help Texas parents navigate investigations by Texas Department of Family and Protective Services and Child Protective Services. The Family Early Defense Network, launched this month, provides free legal

A school bus on a crowded city street.
Child Protective Services, Mandated Reporting

A Child Misses 3 Weeks of School. Should Protective Services Step In?

“A growing number of states are debating whether to alter their policies on summoning child protection officials if a student has excessive absences. In the largest county in Nevada, child welfare officials typically are required by state law to investigate when a student repeatedly misses school. But recently, they made a striking request to the

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