CT Increases 211 Emergency Hotline Funding to Address Increase in Demand

“Since 2019, calls and online requests for help to the state’s 211 hotline have increased 300% and staffers are struggling to keep up with the influx in calls. The state is now stepping in to help.

Gov. Ned Lamont recently allocated an additional $2.6 million to increase call response.

The increased need for assistance has led to significant 211 call wait times, according to United Way of Connecticut Chief Executive Officer Lisa Tepper-Bates.”