Phil Decter

Phil Decter, MSW, directs the Quality Improvement Center on Helplines and Hotlines. Prior to assuming leadership of the Center, Phil served for seven years as Evident Change’s director of child welfare. In that role, Phil worked with child welfare organizations nationally on the implementation of the Community Response Guide and on integrating safety-organized practice skills with the Structured Decision Making® system.

Phil’s background is as a social worker and family therapist who worked with children and families in inpatient, outpatient, home-based, foster care, and emergency room settings for 20 years. He has written and taught extensively on children and families experiencing some kind of crisis and their intersection with institutional and informal helping communities during these times.